offers a practical and comprehensive guide for practitioners who are responsible for
Designed as a resource for practitioners, this book is filled with how-to information, tips, and case studies. It shows how to use data-based needs assessments to frame people-related problems and performance, improvement opportunities to obtain support from those who are affected by the changes, make effective decisions, and increase efficiency.
List of Figures.
List of Toolkit Forms on CD-ROM.
PART ONE: FUNDAMENTALS OF NEEDS ASSESSMENT.
ONE: Overview of Needs Assessment.
TWO: Ideas and Models That Guide Practice.
THREE: Strategies for Collecting and Analyzing Data.
PART TWO: GETTING DOWN TO BRASS TACKS.
FOUR: Knowledge and Skills Assessment.
FIVE: Job and Task Analysis.
SIX: Competency-Based Needs Assessment.
SEVEN: Strategic Needs Assessment.
PART THREE: MANAGING A NEEDS ASSESSMENT.
EIGHT: Writing Proposals and Reports.
NINE: Ethical Issues.
TEN: Answers to Frequently Asked Questions.
PART FOUR: NEEDS ASSESSMENT TOOLKIT.
About the Authors.
How to Use the CD-ROM.
"Virtually anyone who senses that their workplace is not running as effectively as it could and desires to identify the areas needing improvement will be able to accomplish that by using (this book)..." (Technical Communication, 02/2008)
has developed training programs for corporations and conducted workshops for several New England universities.
Catherine M. (Cathy) Sleezer, Ph.D., is the manager of learning and organization development at Baker Hughes-Centrilift.
Darlene F. Russ-Eft, Ph.D., is an associate professor of Adult Education at the College of Education at Oregon State University.