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About this title
You are the face of your organization to others. Do you appear poised and professional, or do you more often feel scattered from all the multi-tasking you are asked to do? This program gives you the skills and strategies to create a welcoming environment to clients, visitors and colleagues, to deliver the highest level of customer service, to handle angry or impatient people with diplomacy, and to juggle your multiple priorities effectively.
Includes 1 Facilitator Set. Available with prior purchase of the corresponding T&T Facilitator Kit. Call for details. |
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