Business Etiquette (E-Learning Version)
RTL E-Learning Version Title

Business Etiquette (E-Learning Version)

Business Ettiquette
This title delivers a self-study e-learning program for skill development suitable for stand-alone training or for incorporation into a SCORM-compliant LMS. It's part of the Reproducible Training Library, a full suite of high-quality, research-based soft-skills courseware you can download, customize, and reproduce.

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Item ID:2720E1BE
Business Etiquette
E-Learning Version

Business etiquette is defined as the conduct or procedures that are generally acceptable and polite in the workplace. It is typically a set of unspoken expectations that most people either meet, or find out about when they do not meet them. This course provides guidelines for common business etiquette, how to show respect for yourself and others, how to establish positive connections with anyone, and how to choose polite and positive responses to rude behavior.

Learning Outcomes:
  • Use basic courtesy and manners
  • Practice common business etiquette to build and maintain relationships
  • Implement practices for respecting yourself
  • Be resilient in difficult situations
  • Interact in a respectful manner with coworkers and subordinates
  • Interact respectfully with individuals with disabilities
  • Establish positive human connections
  • Maintain relationships with strong communication skills
  • Use technology effectively
  • Incorporate the traits of successful and respected managers into daily routines
  • Balance work and personal life appropriately
Program Contents:
  • Manners and Courtesy Matter
  • Respect Yourself
  • Respecting Others
  • Building Rapport and Making Connections
  • Building Better Relationships
  • Taming Technology
  • How to Be a Respected and Respectful Manager
  • Getting Personal at Work
Classroom Version
  • 8 hours / One Day
  • Includes Instructor Guide, Participant Guide, PowerPoint presentation, Course Overview, Learning Summary, and Course Evaluation
  • Also Included: Activities, Self-Assessment, Action Plan
E-Learning Version
  • Approx. 1 hour 45 minutes
  • Includes PowerPoint presentation
  • Also Included: Quizzes and Case Study

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