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Civility in the Workplace

Civility in the Workplace
Includes downloadable files for the Instructor Guide, Participant Guide, and PowerPoint Presentation.
Digital Download
Item ID:2710E1CW

Components: Instructor Guide, Participant Guide, PowerPoint presentation,
Learning Summary, Course Overview, Course Evaluation

Program Length: 8 hours/One Day

Uncivil behavior is an international problem.

In this course, participants will identify different types of disruptive behavior and techniques and approaches to overcome conflict, bullying and rudeness. They will create and implement organizational communication strategies to redefine the organizational culture into one of trust and teamwork. This course allows participants to practice techniques for running productive meetings and one on ones, as well as build effective incentive programs to enhance employee motivation.

Learning Outcomes:

Successful completion of this course will increase your knowledge and ability to:
  • Identify the different types of disruptive workplace behavior types and develop personal strategies for overcoming it
  • Develop effective conflict resolution skills that can help bridge differing points of view
  • Spot and eliminate potential bullying, mobbing, harassing, and violent incidents before they happen
  • Create and implement organizational communication strategies that will help redefine the organizational culture into one of trust and teamwork
  • Assertively handle false accusations of bullying and harassment before they grow out of control
  • Discipline and discharge uncivil offenders with confidence and with the support of the law
  • Check policies and procedures to make certain they clearly define the organization?s policy, procedure, and consequential results for uncivil behavior in the workplace

Available as a classroom training program, Civility in the Workplace is part of the Reproducible Training Library, a full suite of unlimited-use content that?s downloadable, customizable, and reproducible. Easy to edit in both Microsoft Word and PowerPoint files, this training solution is an affordable, one-time purchase and yours to reproduce as needed.

Program Contents:

  • Understand the Problem
  • Benefit From Experience: Strategies to Prevent Uncivil Behavior
  • Make It Official

Also Included:

  • One-page Course Overview
  • Learning Summary
  • Microsoft PowerPoint Presentation
  • Real World Application
  • Case Study
  • Action Plan
  • Course Evaluation Form

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