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| Home > Reproducible Training Library > Shop By Topic > Conflict & Stress Management |
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Challenging Negative Attitudes
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| This course explores how to challenge individual negativity as well as how to protect yourself from the negativity of others. Behavioral models to use in coaching yourself and others in how to build optimistic responses to any given situation are taught. Learn how negative norms become entrenched in an organization, department or team and how to create a more positive working environment. |
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Civility in the Workplace
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| It sounds so straight forward, to be nice to others. But is it really? It is not always a given that you will like the people that you work with, but it is important to understand the value of being civil to one another. In this course participants will identify different types of disruptive behavior and techniques and approaches to overcome conflict, bullying and rudeness. They will create and implement organizational communication strategies to redefine the organizational culture into one of trust and teamwork. This course allows participants to practice techniques for running productive meetings and one on ones, as well as build effective incentive programs to enhance employee motivation. |
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Conflict Management
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| Conflict in inevitable, but if left unchecked it can be highly destructive within an organization. This program offers approaches that will help you identify and enhance the most important aspects of conflict resolution. Develop communication skills That'support conflict prevention and practice tools that will end conflict in even the most difficult situations. When you feel that conflict has gone beyond your means, this program offers the benefits of using a third party, as well as procedures for finding an effective mediator. |
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Dealing with Difficult Conversations
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| Whether initiating change, confronting someone about an issue or behavior, or delivering unfavorable news, difficult conversations in the workplace are inevitable. These conversations can be especially hard because of the uncertainty of how they'll be received, what they'll accomplish, or what their consequences will be. But ignoring problems won't make them disappear - in fact, most will escalate if not addressed. |
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How to Mange Your Emotions
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| In a world full of budget cuts, layoffs, and constant change, it’s no wonder it’s become more difficult to manage emotions at work. How to Manage Your Emotions gives individuals the tools they need to control physical responses, reframe thinking, handle accidental outbursts, and learn long-term strategies for channeling emotions productively. |
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Managing Difficult Interactions
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| In business, difficult interactions are inevitable - but the ability to handle them with confidence and skill can make a great difference to the end result. Through the Managing Difficult Interactions Knowledge Course, a PowerPoint-based, self-paced learning program, recognize why difficult interactions occur, how to handle them, and preventative measures to diffuse them. Learn the “rules” of emotion management, and how to address typical responses to difficult situations. |
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Managing Stress
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| Explore strategies for managing stress and minimizing its effects. This program provides a look at the stress cycle and discusses how to intervene at each step in the cycle. It looks at how to achieve balance and gain renewed energy and enthusiasm. |
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Resilience: How to Keep Going When the Going Gets Tough
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| Surviving the everyday challenges of organizational life requires resilience, the skill that enables people to bounce back from adversity time and time again. Resilience: How to Keep Going When the Going Gets Tough helps individuals to develop the self-confidence, support networks, and stress management skills they need to become resilient employees. |
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Resolving Conflict At Work
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| Conflict is an inevitable part of work. Whether between individuals or teams, at some point, conflict will arise and need to be addressed. But resolving conflict doesn't need to be a negative experience, in fact, managing conflict can be a catalyst for positive change. This half-day program explores various work relationships and their impact on the employee, how business relationships can be managed to avoid unnecessary conflict, how to use effective resolution steps when conflict occurs, and how to deal with difficult people when managing conflict. |
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Violence in the Workplace
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| Chances are you or someone you know has directly experienced workplace violence. Workplace violence litigation has dramatically increased in recent years. In this program you will understand the most common causes of workplace violence, recognize warning signs and practice de-escalating a potentially dangerous situation before it erupts. If you do find yourself in a crisis, the program teaches you how to handle it effectively and manage the aftermath to restore a sense of normalcy in the workplace. |
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