Cultural Competency (E-Learning Version)
RTL E-Learning Version Title

Cultural Competency (E-Learning Version)

Cultural Competency
This title delivers a self-study e-learning program for skill development suitable for stand-alone training or for incorporation into a SCORM-compliant LMS. It's part of the Reproducible Training Library, a full suite of high-quality, research-based soft-skills courseware you can download, customize, and reproduce.

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Item ID:2720E1CC
Cultural Competency
E-Learning Version

Culture is the shared values, traditions, norms, customs, art, history, folklore and institutions of a specific group of people. Cultural competency is the willingness and ability to interact respectfully and effectively with individuals and groups, acknowledging the common and different elements of our cultural identities. The result is words and actions that recognize, affirm and value the worth of individuals and communities and protect and preserve the dignity of each.

Learning Outcomes:
  • Identify the elements of cultural competence in the workplace
  • Increase understanding of their own cultural background and how it affects their perceptions and interpretations of other cultures
  • Recognize the three dimensions of cultural awareness when interacting with other cultures
  • Develop the skills needed to practice respectful and caring behavior toward culturally diverse individuals and groups
  • Understand how values differ among cultures
  • Identify different communication styles among diverse cultural groups
  • Give and receive feedback in a caring, respectful way
  • Adapt behaviors that support cultural competency and minimize behaviors that undermine it
Program Contents:
  • Cultural Competency Skills
  • Generating Awareness About the World Around Us
  • Effective Communication Skills
  • Respectful Behaviors
Classroom Version
  • 8 hours / One Day
  • Includes Instructor Guide, Participant Guide, PowerPoint presentation, Course Overview, Learning Summary, and Course Evaluation
  • Also Included: Case Study, Action Plan, Techniques for Giving and Receiving Feedback
E-Learning Version
  • Approx. 48 minutes
  • Includes PowerPoint presentation
  • Also Included: Quizzes and Case Study

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