Tote & Train: Customer Service Over the Phone

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Tote & Train: Customer Service Over the Phone Facilitator Kit

Item Id: 2710E1CSOP-T

Tote & Train: Customer Service Over the Phone

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Description

If you’re in need of a convenient and affordable way to meet your ongoing workplace learning needs, look no further. Introducing Tote & Train, a library of 80 half-day to multi-day classroom training programs. You choose the titles you want; we deliver everything you need to train up to 10 participants.

Getting started is easy
Each kit comes complete with a Facilitator Guide, 10 Participant Guides, and a PowerPoint® presentation on CD-ROM, all packaged neatly in a sturdy tote bag. No certification is required, so you can train at a moment’s notice. Training more than 10 people? Scheduling multiple sessions? No problem. Simply order additional Participant Guides as needed.

What you get
Each complete kit includes enough materials to train up to 10 participants:

• Facilitator Guide with step-by-step guidelines
• 10 Participant Guides for classroom learning
• PowerPoint presentation on CD-ROM
• Sturdy tote bag for on-the-go training.

About this title
In today's competitive environment, customer service is often the key that sets a successful company apart from others. This program ensures that your customer interactions will result in satisfied, happy customers by providing skills to manage all types of customer calls and situations.


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