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Becoming a Customer Service Star Assessment
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| Everyone has a favorite customer service story, but few people can identify the specific behaviors that will result in outstanding service. With Becoming a Customer Service Star, employees and managers evaluate their behavior in 5 critical service areas, examine their attitudes about service, and learn ways to boost their customer service performance. |
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Internal Customer Service Assessment
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| The Internal Customer Service Assessment illustrates the real differences between internal and external service, and is is designed to help internal service providers evaluate how well they are practicing the behaviors that constitute excellent internal service. |
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Knock Your Socks Off Service Assessment
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| Based on best-selling Knock Your Socks Off Service® book series, this set of powerful training tools provides customer service managers and employees with valuable insight into their organization's ability to deliver world-class service — and helps them create an action plan for improvement. |
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Reproducible Training Library
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| Stellar customer service is what sets extraordinary companies apart from the rest. That’s why customer service training is one of the best investments money can buy. The RTL includes several customizable classroom and e-learning programs that will show your reps how to keep customers satisfied in all situations. Select the titles that fit your needs, purchase cost-saving bundles, or buy the entire collection at 75% off to create the ultimate trainer’s library. |
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SkillBuilders: 50 Customer Service Activities
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| Spice up your next customer service training program with SkillBuilders: 50 Customer Service Activities, a creative, engaging, and innovative collection of skill development activities. Quick and to the point, these activities deliver powerful messages to your participants — helping them to understand customer expectations and develop the skills necessary to providing quality service. |
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Customer Service Activities for Training
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| Encourage your customer service representatives to answer, learn about, and reflect on the key questions that will help them to deliver exceptional service. Customer Service Activities for Training is a collection of 38 activities, assessments, role plays, and action plans that address critical questions. |
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