Becoming a Customer Service Star Assessment Everyone has a favorite customer service story, but few people can identify the specific behaviors that will result in outstanding service. With Becoming a Customer Service Star, employees and managers evaluate their behavior in 5 critical service areas, examine their attitudes about service, and learn ways to boost their customer service performance.
Customer Service Activities for Training Encourage your customer service representatives to answer, learn about, and reflect on the key questions that will help them to deliver exceptional service. Customer Service Activities for Training is a collection of 38 activities, assessments, role plays, and action plans that address critical questions.
Knock Your Socks Off Service Assessment Based on best-selling Knock Your Socks Off Service® book series, this set of powerful training tools provides customer service managers and employees with valuable insight into their organization's ability to deliver world-class service — and helps them create an action plan for improvement.
Internal Customer Service Assessment The Internal Customer Service Assessment illustrates the real differences between internal and external service, and is is designed to help internal service providers evaluate how well they are practicing the behaviors that constitute excellent internal service.
SkillBuilders: 50 Customer Service Activities Spice up your next customer service training program with SkillBuilders: 50 Customer Service Activities, a creative, engaging, and innovative collection of skill development activities. Quick and to the point, these activities deliver powerful messages to your participants — helping them to understand customer expectations and develop the skills necessary to providing quality service.
Reproducible Program Materials You want soft-skills training that gets results, training that addresses your specific needs, learning you can tailor to your audience, and you need it all at an affordable price. HRDQ Digital Download products are designed to meet and exceed those needs. Our digital products are easy to purchase and deliver. We cover a full range of topics and most are fully customizable!
