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| Home > Reproducible Training Library > Shop By Topic > Customer Service |
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Cultivating Customer Loyalty
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| Customer loyalty is the foundation for successful business, but keeping customers satisfied, feeling appreciated, and willing to make a referral or return sale requires expertise. With the Cultivating Customer Loyalty Knowledge Course, a PowerPoint-based, self-paced learning program, discover how the elements of service excellence can help you to set standards for yourself and your company. Learn techniques to turn negatives into positives and deal with difficult customer demands with skill. |
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Customer Service Over the Phone
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| In today's competitive environment, customer service is often the key that sets a successful company apart from others. This program ensures that your customer interactions will result in satisfied, happy customers by providing skills to manage all types of customer calls and situations. |
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What Customers Really Want
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| What is extraordinary customer service? We have all experienced it and, most likely remembered it. In this course participants will explore the concepts and benefits of superb customer service. Individuals will learn ways of building positive rapport with various types of customers and then apply those skills in activities and exercises throughout the course. They will dive deeper into workplace communication by examining the do's and don'ts of technology, and how to use these advances to further their customer alliances. Further groups will practice learned skills in dealing with difficult situations and making every interaction a positive experience. |
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