Tote & Train: Dealing with Difficult Conversations

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Tote & Train: Dealing with Difficult Conversations Facilitator Kit

Item Id: 2710E1DDC-T

Tote & Train: Dealing with Difficult Conversations

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Description

If you’re in need of a convenient and affordable way to meet your ongoing workplace learning needs, look no further. Introducing Tote & Train, a library of 80 half-day to multi-day classroom training programs. You choose the titles you want; we deliver everything you need to train up to 10 participants.

Getting started is easy
Each kit comes complete with a Facilitator Guide, 10 Participant Guides, and a PowerPoint® presentation on CD-ROM, all packaged neatly in a sturdy tote bag. No certification is required, so you can train at a moment’s notice. Training more than 10 people? Scheduling multiple sessions? No problem. Simply order additional Participant Guides as needed.

What you get
Each complete kit includes enough materials to train up to 10 participants:

• Facilitator Guide with step-by-step guidelines
• 10 Participant Guides for classroom learning
• PowerPoint presentation on CD-ROM
• Sturdy tote bag for on-the-go training.

About this title
Whether initiating change, confronting someone about an issue or behavior, or delivering unfavorable news, difficult conversations in the workplace are inevitable. These conversations can be especially hard because of the uncertainty of how they'll be received, what they'll accomplish, or what their consequences will be. But ignoring problems won't make them disappear, in fact, most will escalate if not addressed. A difficult conversation doesn't need to become an ugly confrontation. This program can help you better prepare for communicating under tough circumstances to make your message more effective, help you better control the situation, and achieve a positive outcome. Successful completion of this program will enable you to: recognize problems before they become a crisis, handle sensitive issues to avoid escalation, diffuse difficult situations through appropriate communication, express urgency without panic, deliver bad news, express emotions appropriately and help others express their feelings appropriately, discuss negative feedback constructively, and create an action plan for dealing with difficult conversations.


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