Being a good listener has many benefits, especially in the workplace. People with well-developed listening skills are more productive, are better problem solvers, and have healthier interpersonal relationships. But without the proper training, two things can stand in the way of effective listening: bad habits and style differences. The first step to becoming a better listener is to break and eliminate those habits. The second step is to understand the different ways people listen, along with its benefits and potential trouble spots. 

Effective Listening Skills can help anyone become a better listener. Using a five-step process, individuals learn how to eliminate barriers to good listening, improve communication skills, maximize productivity, and build interpersonal relationships. Available as a classroom training program, e-learning program, and e-book, Effective Listening Skills is part of the Reproducible Training Library, a full suite of unlimited-use content that’s downloadable, customizable, and reproducible.

Learning Outcomes

• Understand the importance of listening
• Identify barriers to listening well
• Learn how to be an active listener
• Discover how to identify hidden messages
• Learn how to listen in emotional situations
• Understand how to improve information flow