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Getting Started
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What is Emotional Intelligence?
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Why is EI Important?
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How Do You Talk About EI in the Organization?
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About this Program
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About this Package
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The Five Factors of Emotional and Social Intelligence
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Perceiving
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Managing
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Decision Making
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Achieving
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Influencing
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Administering the EiSA
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Preparation
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Scoring
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Emotional Intelligence Skills Workshop
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Workshop Objectives
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Workshop Agendas
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Preparing for the Workshop
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Planning Checklist
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Supplies, Materials, and Equipment Checklist
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Room Set Up
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The EiSA Facilitator’s Workshop Script
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After the Workshop
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Next Steps
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Follow-up Checklist
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Development and Normative Information
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Common Objections to EI in the Organization
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The Business Case for Emotional Intelligence
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References
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Frequently Asked Questions
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Sample EiSA Letters
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Sample EiSA Feedback Reports
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Resources
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Endnotes
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About the Contributors
