| Product Description |
About this title
When your job demands that you split your concentration between inputting information accurately into a computer while interacting with a real, live person who deserves your full attention, what do you do? This program shows you how to build rapport and put clients at ease, keep the client engaged as you input information into the computer, deliver bad news in a way that minimizes negative reactions and deal constructively with other people?s anger. In turn, you will have increased confidence in your assessments and interviews, and faster and more thorough results for your clients.
Includes 1 Facilitator Set. Available with prior purchase of the corresponding T&T Facilitator Kit. Call for details. |
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