From resolving misunderstandings with teammates to negotiating the terms of a contract, we’re all faced with the need to influence others. But mastering the skill of assertive communication takes time and practice. Influencing with Assertive Communication is a one-day program aimed at developing the skills individuals need to express themselves directly and honestly, while preserving relationships and respecting the rights of others.
PROGRAM LEARNING GOALS
Experience the costs and benefits of different influence styles
Identify personal influence style
Discover why an assertive communication style is most effective
Understand the ASERT communication process
Learn strategies for analyzing situations and stating your position
Evaluate the importance of non verbal communication and its impact
Explore strategies for handling feedback
Practice techniques used by assertive communicators
Master the ASERT communication process
PROGRAM AGENDA
What Does It Mean to Influence Others?
Influence Assessment
Communication Game
Interpersonal Influence Model
The ASERT Process
Analyzing the Situation
Stating Your Position
Nonverbal Communication
Receiving Feedback
Test for Understanding
ASERT in Action
My ASERT Commitment
What to Order/Product Contents
To get started, order one Facilitator Kit per trainer and one Participant Guide per participant. Each kit contains a comprehensive Facilitator Guide, plus enough reusable facilitator support materials to train up to 25 participants at one time. Participant Guides are sold separately. For larger groups, order additional Participant Guides and facilitator support materials.
Facilitator Kit includes:
Facilitator Guide
Game
Reusable facilitator support materials to train up to 25 participants at one time
Tote Bag
Facilitator Guide includes:
Administrative guidelines
Theoretical background
Assessment
Activities
Description of The Collaborative Negotiating Process model
Experiential learning/training methodology
Training design options
Blank training outline
Participant Guide content (incorporated into Facilitator Guide)
CD-ROM containing Microsoft® PowerPoint® presentation and reproducible masters, including a Certificate of Achievement, Training Evaluation, and overhead transparency masters
Participant Guide includes:
Assessment
Pressure-sensitive response form
Interpretation of assessment results
Game scenario description and discussion questions
Description of the Collaborative Negotiation Process model
Self-reflection questions and skill practice activities
