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Insight Newsletter May 2010
 4/27/2010  by  HRDQ




 Shop Online | Webcasts | Weekly Specials 
HRDQ Insight Newsletter May 2010 Edition  

HRDQ May 2010 Catalog
Our May Catalog Mails This Week
Here's a sneak peek...

 
It's Your Personality Talking
What your communication style says about you

Supervisory Skills Questionnaire
Five things that make good performance great

Leading Change at Every Level
It's not just for top execs

Becoming a Customer Service Star
Don't just talk about it, make it a reality

The Universal Components of Leadership
Campbell Leadership Descriptor One thing remains clear and constant: leadership development will continue to be an organizational priority. Before you can help others develop their leadership skills and abilities, you must first help them to recognize their personal strengths and identify the areas in which they need to improve.

Subject matter expert and recognized author David Campbell introduces a different approach to leadership skills analysis with the Campbell Leadership Descriptor. Instead of offering a single, fixed model of leadership, his assessment challenges individuals to arrive at their own ideal based upon actual experiences they’ve had with people they perceive to be effective and ineffective leaders.

Campbell’s survey then asks individuals to compare their personal performance to those leaders against nine key leadership attributes:

Vision
Establish the general tone and direction of the organization.

Management
Set specific goals and focus organizational resources for achieving them.

Empowerment

Select and develop subordinates who are committed to the organization’s goals.

Diplomacy
Forge coalitions with important internal and external constituencies, including peers, superiors, subordinates, potential organizational allies, and other important outside decision makers.

Feedback
Observe and listen carefully to clients, customers, voters, employees, students, team members, and then share the resulting information in a manner that those affected can accept as beneficial.

Entrepreneurialism
Find future opportunities, including increased revenues, expanded markets, or a higher probability of desirable outcomes such as international peace, a healthier environment, or the creation of beauty, through mechanisms such as new projects, programs, or policies.

Personal Style
Set an example by promoting an overall organizational tone of competence, optimism, integrity, and inspiration.

Personal Energy
Live a disciplined, wholesome lifestyle that provides the necessary energy and durability to handle the physical demands of leadership: long hours, stressful decisions, conflict resolution, wearying travel.

Multicultural Awareness
Be experienced and comfortable working with individuals and managing organizations across different geographic, demographic, and cultural borders.

Drawing on thirty years of research and experience at the Center for Creative Leadership, the attributes were derived from observation of recurring themes that appeared in the assessment data on leaders attending the Center’s programs. All were tested against other analyses from several other sources, including targeted research projects, biographies of leaders, and observation of leaders in the organizational environments.

Source: The Campbell Leadership Descriptor.

About the Author
David Campbell

David Campbell is a well-known and highly-respected expert in the field of leadership. He is a former professor of psychology at the University of Minnesota, and a Smith Richardson Senior Fellow Emeritus at the Center for Creative Leadership (CCL), where, for more than twenty-seven years, he engaged in research and teaching in the area of leadership. He co-designed CCL’s Leadership at the Peak course, which was cited by The Wall Street Journal and Bricker’s International Directory as the number one rated short-term leadership development course for top executives in America.

David has received many awards throughout his career, including an honorary doctorate by the University of Colorado, the Distinguished Professional Contributions Award from The Society of Industrial and Organizational Psychology, the Distinguished Psychologist in Management Award from the Society of Psychologists in Management, and the Distinguished Alumnus Award from Iowa State University (2007).

Meet Holly, Our New Senior Instructional Designer
Holly Geldhauser We are excited to introduce Holly Geldhauser, our new Senior Instructional Designer. She comes to us with experience in the areas of survey development, quantitative data analysis, training needs assessment, and training content analysis. Holly applies her expertise to defining information requirements for complex organizational roles, assessing the variables needed for successful leadership, and developing measures of performance and effectiveness. She also has a passion for research and training needs surrounding aging in the workforce, which includes variables that emerge as employees approach retirement and exit the workforce.

Ms. Geldhauser holds a M.S. in Applied Psychology with an emphasis on Industrial-Organizational Psychology from Clemson University, and a B.A. in Psychology and English Literature from Agnes Scott College. She is a member of the Society for Industrial and Organizational Psychology and the American Psychological Association.

Holly is the author of Income, Scheduling Flexibility, and Diversity Policies: An Experimental Investigation of Recruiting Older Workers(available for sale at Amazon.com), and a chapter co-author of Aging and Work in the 21st Century (available for sale at Amazon.com). In additional to authoring several journal articles, she also presented at the 2007 Society of Industrial Organizational Psychologists Conference.

Holly enjoys a variety of competitive outlets including triathlons, endurance swimming, ultra running, and bikes that go fast and look cool. In September 2010, she will travel to Budapest, Hungary to represent the United States in the Age Group World Championships. During her free time, she enjoys the sounds of the Talking Heads and spending time exploring anything off the beaten path.

The Little Book That's Filled With Big Personality
The Big Book of Personality StyleWhile it is quite small in actual size, don't underestimate the power of this nifty pocket guide. The Big Book of Personality Style is jam-packed with key learning points and it's a great takeaway to pair with our popular titles, such as What's My Communication Style?, What's My Leadership Style? and other HRDQ Style Series assessments.

It includes:
  • Characteristic traits of each personality style
  • Practical ways to use personality style in everyday life
  • Quick tips on how to deal with other personality styles
  • And more...

Click here to receive your complimentary copy

See you at ASTD in Chicago!
Supervisory Skills QuestionnaireWhat does your communication style say about you?
Visit us in Booth 238 at ASTD and find out!
  • Complete a complimentary What's My Communication Style? assessment
  • Instantly discover your personality style - are you Direct, Considerate, Spirited, or Systematic?
  • Receive a style "blinkie" button to proudly wear
  • Take an advance copy of The Big Book of Personality Style,
    the newest addition to the HRDQ Style Series
  • Score coupons with exclusive discounts.
Click here for more show details

What's Martin Blogging About Now?
Martin DelahoussayeWant to know what's going on behind the scenes at HRDQ? Check out our new blog Inside HRDQ. You'll be among the first to hear about exciting projects we have in the works, learn about upcoming events, and participate in stimulating industry discussions with other training professionals.

Click here to check out this blog

Upcoming HRDQ Webcasts
Supervisory Skills QuestionnaireBecoming a Champion of Change
Thursday, May 27, 2010
2:00PM to 3:00PM EDT
Presented by Melissa Caldwell
Register here

A Crash Course in Effective Teamwork
Wednesday, June 16, 2010
2:00PM to 3:00PM EDT
Presented by Gary Turner
Register here

The EQ Edge
Wednesday, July 14, 2010
2:00PM to 3:00PM EDT
Presented by Steven Stein, PhD.
Register here

Click here for more info on HRDQ webcasts

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