Internal Customer Service Assessment - Starter Kit
Internal Customer Service Assessment - Starter Kit

Internal Customer Service Assessment - Starter Kit

Includes: Facilitator Set and 6 Print Self Assessments at a special price.

Price: $234.25
In Stock
Item ID:0707E1SK
Everything you need to get started with Internal Customer Service Assessment, including a comprehensive Facilitator Guide and six print self assessments. Additional Self assessments may be purchased separately.

Facilitator Guide contents:

  • Overview and Introduction
  • Development of the Assessment
  • When to Use the ICSA
  • Theoretical Background
  • A Model of Internal Service
  • Administration Guidelines
  • Sample Training Design
  • Related Materials
  • Technical Development
  • Microsoft PowerPoint Presentation
  • Participant Handout Masters
  • References
Self Assessment contents:

  • 30-item assessment with pressure-sensitive response form
  • Introduction
  • A Model of Internal Service
  • Scoring the Assessment
  • Creating Your Internal Customer Service Profile
  • Interpretation of Your Profile
  • Action Planning For My Role as a Fellow Employee
  • Action Planning for My Role as a Service Provider
  • What I Have Learned
  • References

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