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Training tools for developing great people skills.

Knock Your Socks Off Service - Facilitator Set

Knock Your Socks Off Service - Facilitator Set
Knock Your Socks Off Service - Facilitator Set
Price:$141.00
In Stock
Item ID:0704E2FG
Includes one comprehensive Knock Your Socks Off Service Facilitator Set.  Order one per trainer.
 
Facilitator Set Table of Contents:
  • Overview and Introduction
  • About the Assessment
  • Administering the Assessments
  • Completing the Assessments
  • Scoring the Assessments
  • Interpreting Scores
  • The Overall Effectiveness Score
  • The Eight Dimension Score
  • Comparing Manager and Employee Responses
  • The Knock Your Socks Off Service Readiness Assessment Dimensions
  • Preparing for Improvement
  • Sample Training Design
  • Technical Information
  • About the Overhead Transparency and Participant Handouts
  • More Reading on Service
  • Additional Resources
  • Related Materials from HRDQ
  • Transparency and Participant Handout Masters

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