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Training tools for developing great people skills.

Learning to Listen 3ed - Facilitator Set

Learning to Listen 3ed - Facilitator Set
Price:$225.00
In Stock
Item ID:0149E3FG
Learning to Listen is a communication assessment and soft-skills training program that measures both visible and invisible listening skills. This listening skills test helps individuals to develop their strengths and improve upon their weaknesses so they are better equipped to handle customer complaints, negotiate contracts, manage teams, and more. Learning to Listen is a great foundation for any communication skills training program.

The full-color facilitator set provides everything you will need to hold a successful Learning to Listen training workshop. Each facilitator set includes:

  • The Learning to Listen Third Edition Facilitator Guide
    • Comprehensive background information
    • Instructions for administering the assessment
    • Step-by-step workshop guidelines
    • A skill-development module
    • Practice activities
  • Sample Participant Materials
    • Paper assessment
    • Online assessment
    • Online self-study assessment
    • HRDQue Card
  • Participant Workbook
  • Reusable Wall Poster
  • USB Flash Drive
    • Facilitator support materials
    • Microsoft® PowerPoint® presentation

Please Note: Trainer certification is not required to administer the assessment or facilitate the workshop. Order one Facilitator Set per trainer.

Facilitator Guide Table of Contents
  • Introduction
  • Program Overview
  • What to Do First
  • The Importance of Listening Skills at Work
  • A Definition of Listening
  • Barriers to Listening
  • The Listening Model
  • The Dimensions of Listening
  • References
  • Administering the Assessment
  • Scoring and Charting the Assessment
  • Understanding the 30 Statements
  • Technical Development
  • Preparation
  • Workshop at a Glance
  • Module 1: Understanding Listening
  • Module 1: Practicing Effective Listening
  • Module 3: Development Planning
  • Module 4: Putting It All Together
  • Appendix

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