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| Home > Reproducible Training Library > Shop By Topic > Conflict & Stress Management > Managing Difficult Interactions |
| In business, difficult interactions are inevitable - but the ability to handle them with confidence and skill can make a great difference to the end result. Through the Managing Difficult Interactions Knowledge Course, a PowerPoint-based, self-paced learning program, recognize why difficult interactions occur, how to handle them, and preventative measures to diffuse them. Learn the “rules” of emotion management, and how to address typical responses to difficult situations. |
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