Good communication is part art, part science – and you can learn to manage both to communicate successfully.  The Art and Science of Communication Knowledge Course, a PowerPoint-based, self-paced learning program, explains the various aspects of communication and reveals a useful, three-step model to help you communicate clearly and effectively. Enhance your skills by learning to decipher body language, build rapport, and provide a clear message to your listeners.  You will gain the skills to speak assertively, and learn to de-escalate emotions when dealing with a conflict.

The Communication and Feedback Case Study allows you to test what you have learned in the knowledge course in a virtual business situation. You will analyze the scenario, determine the communication skill strengths and weaknesses displayed by the individuals, and determine strategies for the most effective communication.