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Training tools for developing great people skills.

Reproducible Simulations Library 28 Downloadable Simulations

Reproducible Simulations Library 28 Downloadable Simulations
Reproducible Simulations Library
Price:$995.00
Digital Download
Item ID:2730E1RSL

Here's what you get:

  • Instant access to all 28 downloadable training simulations
  • Reproducible and customizable materials for both the facilitator and participant
  • Introductory guide to using the Five-Step Simulation™ method
  • Trainer’s Guide for incorporating simulations into existing training programs, including e-learning

Contents:

  • Conflict Management – Dealing with Disrespect
  • Customer Service – Fixing a Co-Worker’s Problem
  • Customer Service – Handling a Difficult Customer
  • Decision Making – Equipment Delays
  • Decision Making – Breakfast Innovation
  • Delegation – Choosing Tasks, Choosing Delegates
  • Delegation – Following Up on a Delegated Task
  • Ethics – Hiring with a Conflict of Interest
  • Ethics – Handling the Pressure for Results
  • Giving Feedback – Dealing with Distracting Behavior
  • Giving Feedback – Mostly Positive, with One Correction
  • Giving Feedback – The Reluctant Team Member
  • Giving Feedback – A Safety Near Miss
  • Influence – Winning a Seat at the Table
  • Leadership – Inspiring Action in Tough Times
  • Leadership– Keeping Your Best Employees
  • Negotiation – Working out a Major Service Contract
  • Performance Management – Corrective Action
  • Performance Management – Giving a “Meets Expectations” Rating
  • Presentation Simulation Scenarios
  • Presentation Skills Simulation Model
  • Retail Sales Skills Simulation Model
  • Safety Simulation Model
  • Sales Skills – B2B Services
  • Sales Skills – Vacation Travel
  • Setting Expectations – When Restructuring Changes the Job
  • Service Skills Simulation Model
  • Technical/Job Skills Simulation Model

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