Conflict is an inevitable part of work.  Whether between individuals or teams, at some point, conflict will arise and need to be addressed.  But resolving conflict doesn't need to be a negative experience, in fact, managing conflict can be a catalyst for positive change.  This half-day program explores various work relationships and their impact on the employee, how business relationships can be managed to avoid unnecessary conflict, how to use effective resolution steps when conflict occurs, and how to deal with difficult people when managing conflict.