Communication is the foundation of all human interaction and the basis of all training programs. From team building and leadership to customer service and supervisory training, communication is a fundamental skill that should be integrated into all types of training.
Whether communication is being addressed directly or indirectly in your training program, lay the groundwork for skill development with SkillBuilders: 50 Communication Skills Activities. This collection of activities addresses all 3 learning domains (cognitive, affective, and behavioral) and involves participants directly in the learning process through its interactive approach. Uses for SkillBuilders: 50 Communication Skills Activities
The exercises are basic enough to include in any training program that incorporates communication skills, including those for customer service, sales training, and supervisory skills. A handy applications matrix matches the activities with 8 important communication topics. Many activities have more than one application: - Communication Awareness
- Delivering Your Message
- Nonverbal Communication
- Communication Conflicts
- Active Listening
- Giving and Receiving Feedback
- Written Communication
- Presentation Skills
Product Contents - Facilitator guidelines
- Applications Matrix to pinpoint the best activities for training needs
- Reproducible participant materials
Activities include: · A Close Resemblance
· Acute Accuracy
· Attending to Details
· Body Talk
· Box Score
· Bumper Crop
· Character Composition
· Collective Connection
· Country Time
· Custom Made
· Customer Account
· Dig It
· Double-Spaced
· Eye Alone
· Four to One
· Guesstimation
· Hidden Meaning
· Hot Topics
· In One Word
· It All Adds Up
· Make It Your Business
· Matter of Choice
· Mirror Image
· Mystery Box
· No Laughing Matter
| · Parallel Performance
· Portraits
· Post Office Box
· Primary Colors
· Questionable Events
· Rate the R-A-T-E-R
· Reporting for Duty
· Rift Raft
· Screen Test
· Service Link
· Service Search
· Split Ends
· Star Quality
· Stormy Weather
· Take a Letter
· Talking Back
· Thoroughly Complete
· Toon-Up
· Top to Bottom
· Top Trade
· Treasure Trove
· Up in the Air
· Very Wordy
· Visible Outcomes
· Wishful Thinking | |
