Supervisor Communication Skills (Classroom Version)
RTL Classroom Version Title

Supervisor Communication Skills (Classroom Version)

Supervisor Communication Skills
This title delivers a trainer-led program for skill development, including a comprehensive instructor's guide, participant workbook, and Microsoft® PowerPoint® presentation. It's part of the Reproducible Training Library, a full suite of high-quality, research-based soft-skills courseware you can download, customize, and reproduce.

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Item ID:2710E1SCS
Supervisor Communication Skills
Classroom Version

In general, there are four basic purposes of communication: To inform, to persuade, to ask a question, or to learn. It's as important to know what you don't want as it is to know what you do want.

In this course, you will learn the importance of assertive speaking -- asking directly for what you need from others without being aggressive. You will discover techniques for holding others accountable while also creating and practicing the art of equitable compromise.

Learning Outcomes:
  • Identify the characteristics of assertive behavior and include them inyour interactions
  • Ask directly for what you need without being aggressive
  • Confront problem behaviors successfully
  • Create equitable compromises with employees and peers
  • Hold others accountable
  • Manage conflicts to achieve productive outcomes
  • Deal with difficult people effectively
Program Contents:
  • Principles of Effective Communication
  • Principles of Assertive Communication
  • Putting Assertiveness to Work
  • Handling Specific "Difficult" Personality Types
Classroom Version
  • 8 hours / One Day
  • Includes Instructor Guide, Participant Guide, PowerPoint presentation, Course Overview, Learning Summary, and Course Evaluation
  • Also Included: Case Studies, Self-Assessments, Practice Exercises, Group Activities, and Action Plan
E-Learning Version
  • Approx. 1 hour 30 minutes
  • Includes PowerPoint presentation
  • Also Included: Quizzes and Case Study

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