Taking Control of Conflict (CL/EL Bundle)
RTL Bundle Version Title

Taking Control of Conflict (CL/EL Bundle)

Taking Control of Conflict: How to Resolve and Minimize Workplace Disputes
This value-priced bundle contains both classroom and e-learning versions of this title, providing a complete toolbox for skill development. It's part of the Reproducible Training Library, a full suite of high-quality, research-based soft-skills courseware that you can download, customize, and reproduce.

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Item ID:2750E1CNFL
Taking Control of Conflict: How to Resolve and Minimize Workplace Disputes
Classroom/E-Learning Bundle

Is conflict an ongoing battle in your organization? Apparently, it is foremost. A recent study reveals that 85 percent of employees experience conflict at work -- a staggering 2.8 hours each week -- ranging from mild squabbles with teammates to explosive disagreements between managers.

Let's face it. Conflict isn't going to become obsolete anytime soon. But individuals can learn how to handle it maturely and collaboratively with insight, knowledge, and the proper skills. And better yet, organizations can actually benefit from conflict in the form of increased productivity and improved relationships -- that is, when it's managed successfully.

Taking Control of Conflict: How to Resolve and Minimize Workplace Disputes introduces the different types of conflict, shows individuals how to communicate clearly and tactfully,explores appropriate resolution strategies, and establishes a common-sense approach for preventing unnecessary conflict.

Learning Outcomes:
  • Identify a preferred strategy for handling conflict
  • Understand the characteristics and drawbacks of five conflict strategies
  • Recognize the sources of conflict that most often occur in the workplace
  • Learn effective strategies for managing and resolving conflict
  • Practice behaviors that minimize tension and conflict
  • Discover how to address an issue before it escalates into conflict
Program Contents:
  • Looking at Conflict
  • Typical Approaches to Conflict
  • Sources of Conflict
  • Best Practices for Conflict Prevention
Classroom Version
  • 4 hours / Half Day
  • Includes Instructor Guide, Participant Guide, PowerPoint presentation, Course Overview, Learning Summary, and Course Evaluation
  • Also Included: Action Plan, and Test Your Knowledge
E-Learning Version
  • Approx. 1 hour 15 minutes
  • Includes PowerPoint presentation
  • Also Included: Quizzes and Case Study

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