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Training tools for developing great people skills.

Telephone Skills Training Activity Collection Vol 1 - Digital Version

Telephone Skills Training Activity Collection Vol 1 - Digital Version
Price:$99.00
Digital Download
Item ID:0818E1ABA1-D
Includes the complete collection as a digital download in Adobe Acrobat PDF.
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Download the latest version of Adobe Reader

Volume One
38 Activities for Mastering Inbound Calls
  • How to Develop Your Telephone Personality
  • Building Rapport with the Customer
  • The Importance of Listening
  • The Criteria of a Successful Inbound Call
  • Handling a Complaint on the Telephone
  • and more...
Learning Outcomes
  • Develop and strengthen telephone skills
  • Improve self-awareness
  • Observe behavior
  • Give and receive effective feedback
  • Create a supportive work environment

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