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Training tools for developing great people skills.

Telephone Skills Training Activity Collection Vol 2 - Digital Version

Telephone Skills Training Activity Collection Vol 2 - Digital Version
Price:$99.00
Digital Download
Item ID:0818E1ABA2-D
Includes the complete collection as a digital download in Adobe Acrobat PDF.
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Volume Two
22 Activities for Mastering Outbound Calls
  • How to Turn Customers on to Your Proposition
  • Quoting the Price and Asking for an Order
  • Handling Rejection in a Positive Way
  • The Cold Call
  • Telephone Account Management
  • and more...
Learning Outcomes
  • Develop and strengthen telephone skills
  • Improve self-awareness
  • Observe behavior
  • Give and receive effective feedback
  • Create a supportive work environment

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