The Art of Influencing Others (Classroom Version)
RTL Classroom Version Title

The Art of Influencing Others (Classroom Version)

The Art of Influencing Others
This title delivers a trainer-led program for skill development, including a comprehensive instructor's guide, participant workbook, and Microsoft® PowerPoint® presentation. It's part of the Reproducible Training Library, a full suite of high-quality, research-based soft-skills courseware you can download, customize, and reproduce.

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Item ID:2710E1AIO
The Art of Influencing Others
Classroom Version

Lay the foundation for more effective communication in this highly interactive workshop. Develop creative ways to establish rapport and build relationships through a deeper awareness of the power of non-verbal communication. Learn how to avoid common communication barriers. Recognize communication styles preferences, and tailor your communication to be more effective with each style. Learn methods for de-escalating difficult situation sand resolving conflict effectively. Through a series of structured experiences,develop and learn to apply skills that improve your effectiveness when marketing your services in any communication skill.

The purpose of this training is to teach people the skills they need so that others will want to grant them the power to affect outcomes. Our approach is to teach someone how to develop and maintain rapport, how to resolve conflicts and handle difficult situations, and how to recognize others' needs and support them in meeting their needs while meeting their own as well ("win-win"). The training concludes with emphasizing the qualities that influential people have and give the participants an opportunity to assess themselves in these areas.

Learning Outcomes:
  • Build rapport and develop genuine relationships
  • Improve communication skills, including verbal and non-verbal messages, to be more effective with others
  • Recognize common barriers to communication
  • Understand and use communication styles to tailor your communications
  • Resolve conflicts
Program Contents:
  • Building Rapport
  • Identifying Common Communication Filters
  • Recognizing Communication Styles
  • Avoiding Unnecessary Conflict
  • Recipe For Success
Classroom Version
  • 16 hours / Two Days
  • Includes Instructor Guide, Participant Guide, PowerPoint presentation, Course Overview, Learning Summary, and Course Evaluation
  • Also Included: Active Listening Activity, Communication Self-Assessment, and Conflict Resolution Exercise
E-Learning Version
  • Approx. 1 hour 20 minutes
  • Includes PowerPoint presentation
  • Also Included: Quizzes and Case Study

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