When dealing with issues such as employee performance, personality clashes, and conflict, the truth is that there are no quick fixes. Successful supervisors know it takes time to do what’s best for the longterm success of the organization, its employees, and even themselves. They also know that they can overcome just about any challenge by exercising the “three keys”: realism, restraint, and resolve.
The Toughest Supervisor Challenges gives both new and experienced managers the supervisory skills, tools, and techniques they need to evaluate the situation at hand and choose the appropriate response.
Learning Objectives: - Understand how to use realism, restraint, and resolve to face any challenge
- Learn how to resolve conflicts between employees
- Know how to minimize the impact of employee layoffs
- Discover how to support employees with performance issues
- Learn how to manage while preparing for possible discipline or termination
- Handle employee issues with sensitivity and fairness
- Know how to take control and responsibility in a crisis situation
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