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| Product Description |
Table of Contents:
Preface
Acknowledgments
Introduction
Chapter One: Getting Acquainted
1. Alphabetical Circle: A Fun Way to Learn Names and a Lot More
2. Group Résumé: Who We Are Collectively
3. Things We Have in Common: Getting to Know You
4. Predictions: Making Guesses About Co-Participants
5. Introductory Go-Arounds: Brief Self-Disclosures
6. What’s in a Name? My Story
Chapter Two: Communication
7. Communication Tokens: An Awareness Exercise
8. Direct Communication: You Write the Scripts
9. Explaining Something Complicated: Avoiding Information Dumps
10. Obtaining Participation: Using Different Formats
Chapter Three: Assertive Behavior
11. Concerns About Confronting Employees: Overcoming the Anxiety
12. Assertive Starters: Ways to Begin an Assertive Message
13. Non-Verbal Persuasion: Assessing Its Impact
14. Refusing Unwanted Requests: Practicing Saying No
15. Stating Complaints and Requesting Change: Skill Practice
Chapter Four: Influencing Others
16. Alligator River: Looking at People with Different Glasses
17. Question First: The Best Way to Overcome Resistance
18. Influencing Others: Four Role-Play Scenarios
19. Getting Your Foot in the Door: Avoiding Rejection
Chapter Five: Conflict and Negotiation
20. Views of Conflict: A Word Association Game
21. What You Bring to Conflict Situations: Experiencing Different Styles
22. The Ten-Thousand-Dollar Challenge: Working Through a Conflict
23. Role Reversal: Arguing the Flip Side
24. Rating Methods to Deal with Conflict: Yours and Theirs
25. Breaking a Stalemate: Steps to Move Forward
Chapter Six: Creativity and Problem Solving
26. Getting Ready for Brainstorming: Creative Warm-Ups
27. Part Changing: Demonstrating a Technique to Increase Creativity
28. Brainwriting: An Alternative to Generating Ideas Verbally
29. Inspired Cut-Outs: Freeing the Mind
30. Wearing Someone Else's Shoes: Taking a Different Perspective
31. Making Decisions After Brainstorming: Narrowing the Options
Chapter Seven: Diversity
32. Being in the Minority: Simulating an Everyday Reality
33. I've Been Curious: Questions I Have Been Afraid to Ask
34. Setting the Record Straight: Things About Me and Others Like Me
35. Unlocking Memories: Self-Disclosures in a Diverse Group
Chapter Eight: Facilitating Teams
36. Multi-Voting: A Constructive Way to Make Decisions
37. Rotating Facilitators: Practicing Effective Facilitation
38. Card Exchange: A Unique Way to Stimulate Discussion
39. The Problem with Majority Voting: A Double Whammy
40. Changing the Rules: Altering Group Process
41. Removing Egos: A Tool for Team Facilitators
Chapter Nine: Exchanging Feedback
42. Animal Metaphors: An Exercise in Obtaining Honest Feedback
43. Giving Effective Feedback: Wheaties Over Donuts
44. Judging the Impact of Words: Applications to Giving Feedback
45. When Asking for or Giving Feedback Is Challenging: Your Advice
Chapter Ten: Leadership
46. The Window Shade of Decision Making
47. Mirroring: Experiencing the Joys and Tribulations of Being a Leader
48. Going Outside Comfort Zones: Brief Exercises in Change
49. Changes You Would to Make: Dreaming Beyond the Status Quo
Chapter Eleven: Teaching and Coaching Employees
50. Making Butterflies: It's Not What You Say That Counts
51. Brain-Friendly Teaching: Using Four Key Principles
52. Building Skills Through Role Plays: You Have Options
53. The Components of Effective Coaching: Observing the Process
54. Show But Not Tell: Upping the Stakes
Chapter Twelve: Understanding Others
55. Avoiding Labels: Interpreting Behavior Objectively
56. Be Curious, Not Furious: Five Ways to Understand Others
57. Comparing Yourself to Others: Looking for Differences and Similarities
58. The Three C's What Makes People Difficult
Chapter Thirteen: Sales and Customer Service
59. A Convincing Sales Presentation: Warm-Up Practice
60. Dissatisfied Customers: How to Win Them Over
61. To Consult or Not Consult: Assessing Your Selling Style
62. Your Company's Sales Philosophy: How Do You Treat Customers?
Chapter Fourteen: Building
63. The Stages of Team Development: A Card Sorting Activity
64. Television Commercial: An Unusual Team-Building Activity
65. Creative House Building: An Exercise in Teamwork
66. Fishbowl Meeting: Observing Group Process
67. Making Paper Cups: Simulating a Learning Organization
68. Are You a Team Player? Things Team Players Do
69. Paper Airplanes: The Power of Collaboration
Chapter Fifteen: Train the Trainer
70. Active Vacations: Topics versus Objectives
71. Design Challenges: Planning How to Achieve Training Objectives
72. Energizers: Ways to Wake Up or Relax a Training Group
73. Has This Ever Happened to You? Making Team Learning Work
74. Training Styles: Three Continua
75. You Have Many Options: Increasing Your Training Repertoire |
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