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Customer Service Over the Phone

Customer Service Over the Phone
Digital Download
Item ID:2710E1CSOP

Components: Instructor Guide, Participant Guide, PowerPoint, Quick Reference Sheet, Course Overview, Learning Summary, and Course Evaluation

Program Length: 4 hours / Half Day

Providing great customer service is often easy when the customer is easy. But when the customer is angry, delivering exceptional customer service is a bigger challenge. This training will address that issue and so much more. It will provide strategies for dealing with all sorts of situations and callers. We will help your staff combat burn out and stay positive.

Learning Outcomes:

  • Recognize the components of customer service
  • Identify the roles of a customer service representative
  • Practice techniques for taking control of the call
  • Learn to handle angry customers
  • Implement strategies for staying motivated

Available as a classroom training program, Customer Service Over the Phone is part of the Reproducible Training Library , a full suite of unlimited-use content that?s downloadable, customizable, and reproducible. Easy to edit in both Microsoft Word and PowerPoint files, this training solution is an affordable, one-time purchase and yours to reproduce as needed.

Program Contents:

  • Customer Service Over the Phone
  • Handling Angry Customers
  • Coaching for Accountability and Results

Also Included:

  • Microsoft PowerPoint Presentation
  • Practice Exercises
  • Role Playing
  • Case Studies
  • Self Assessment

Get the BEST DEAL by purchasing this product as part of the Ultimate Collection. Huge savings on all the soft-skills training you'll ever need!

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