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Training tools for developing great people skills.

Dealing with the Irate Customer DVD

Dealing with the Irate Customer DVD
Price:$169.00
In Stock
Item ID:4102E1DIC

Watch a Clip from the DVD

  • Video Clip 1
  • Video Clip 2
  • Video Clip 3

Duration: 21 minutes

Angry customers can take their toll on employees, to the point where it can be easy to lose perspective. In this updated version of the classic training video, a frustrated employee receives advice from his coworkers on how to better handle difficult customers. When a kind greeting and an ounce of respect aren't enough, the techniques presented here can keep a situation from getting out of control. Rather than taking the matter personally, employees learn that they're in a position to solve problems and possibly even make someone's day a little bit brighter.

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