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Duration: 14 minutes
- Depicts good and bad service in healthcare
- Increases awareness of patient expectations
- Helps staff see the part they play in keeping patients satisfied
Today's healthcare organizations are judged heavily on their ability to provide a satisfying experience for their patients. Simple things like friendly faces, accommodating service and a respectful attitude make all the difference.
The key to delivering this kind of service is training. And, when it comes to reaching a healthcare audience and making trainees receptive to learning, there is no better option than It's a Dog's World—now in a fully revised 2nd edition. Through the video, trainees experience a day-in-the-lives of Bob and his dog Max.
After both are injured, they are seen by their respective healthcare providers. And while Bob is treated like a dog at his healthcare facility, Max receives the royal treatment at his vet's office.
Made exclusively for healthcare, this video's humor will relax your audience from the start, then open minds to the serious bottom-line message — patient satisfaction is central to your organization's survival.
Viewers will learn:
- The components of good and poor patient service
- The consequences of poor service
- How patients judge the quality of healthcare
DVD plus Downloadable Materials
Leader's Guide, Powerpoint Presentation, Participant Worksheets
Downloadable materials will be emailed after order completion.
Produced by CRM Learning.