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Training tools for developing great people skills.

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It's A Dog's World, 2nd Edition - DVD (DS)

It's A Dog's World, 2nd Edition - DVD (DS)
IN STOCK (This item ships for FREE via UPS in 3-5 business days to the continental US. Call 800-633-4533 for shipping options outside the US.)
Item ID:4104E1IDW

Duration: 14 minutes


  • Depicts good and bad service in healthcare
  • Increases awareness of patient expectations
  • Helps staff see the part they play in keeping patients satisfied

Today's healthcare organizations are judged heavily on their ability to provide a satisfying experience for their patients. Simple things like friendly faces, accommodating service and a respectful attitude make all the difference.

The key to delivering this kind of service is training. And, when it comes to reaching a healthcare audience and making trainees receptive to learning, there is no better option than It's a Dog's World—now in a fully revised 2nd edition. Through the video, trainees experience a day-in-the-lives of Bob and his dog Max.

After both are injured, they are seen by their respective healthcare providers. And while Bob is treated like a dog at his healthcare facility, Max receives the royal treatment at his vet's office.

Made exclusively for healthcare, this video's humor will relax your audience from the start, then open minds to the serious bottom-line message — patient satisfaction is central to your organization's survival.

Viewers will learn:

  • The components of good and poor patient service
  • The consequences of poor service
  • How patients judge the quality of healthcare


DVD plus Downloadable Materials

Downloadable Materials:

Leader's Guide, Powerpoint Presentation, Participant Worksheets

Downloadable materials will be emailed after order completion.

A Media Partners™ release.

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