HRDQ provides a close-knit, fast-paced, and fun working environment where individual and team contributions have a direct impact on company performance. HRDQ is an equal opportunity employer and provides medical, life, and disability insurances, 401K plan, paid holidays and vacation, as well as other great benefits.
MARKETING MANAGER
POSITION AVAILABLE
HRDQ seeks a full-time professional to manage marketing activities, uncover new promotional opportunities, coordinate people and resources, and ensure deadlines are met.
KEY RESPONSIBILITIES
Planning Maintain the marketing calendar including all marketing events such as direct mail catalogs, webinars, conferences, public relations, email blasts, promotions, etc. Ensure new opportunities are added, activities are coordinated, roles/responsibilities assigned, information communicated, and deadlines met. Organize bi-weekly meetings to review performance numbers and coordinate future marketing activities.
New Product Launches Coordinate the launch of new products from Publishing through Marketing and Sales to the market.
Catalog mailing and creative Coordinate the catalog design and mailing process including scheduling, coordination of vendors, catalog layout, list selection, list processing, merge/purge, postal procedures, analysis, etc.
Website Coordinate with and provide support to the e-Marketing Manager in the management of the company's websites.
Email marketing Coordinate with and provide support to the e-Marketing Manager in the management of the company's email campaigns.
Social media marketing Coordinate social media opportunities such as Twitter, YouTube, Facebook, and LinkedIn.
Webcasts Support Sales and Marketing in development, promotion, and delivery of webcasts.
Blogs Coordinate the launch of new blogs, blog design, generation of traffic, and regular postings.
Conferences Coordinate the company's presentation at expos and conferences.
Public relations Maintain the press database and coordinate press opportunities.
Sales collateral Coordinate and provide support to Sales in the creation of sales support collateral.
REQUIREMENTS
Excellent grammatical, proofreading, written, oral, and organizational skills are necessary. Proficient in Microsoft Office programs including Word, Excel, and PowerPoint.
Applicants should also have a proven track record of: Managing multiple projects, Creative problem solving and ideation, Analytical ability, Ability to pay meticulous attention to detail, to assess priorities, and to adjust work schedules appropriately in order to meet deadlines.
Additional consideration for: Previous experience working in catalog publishing, Experience in the training or human resources field, Familiarity with social media tools such as Twitter, LinkedIn, Facebook and WordPress, Familiarity with Microsoft Access, Advanced degree.
Applicants must have: 3+ years of related experience, BA in Marketing preferred, Direct, motivated, mature, energetic personality, Enjoyment of big picture and hands-on application.
Salary and bonus are commensurate with experience.
PERSONALITY PROFILE
We are seeking a dedicated, hard working individual with a desire to be successful. You are not expected to know everything however you'll need a "can-do", creative, problem solving style. Candidates must deal well with change, be resilient, be flexible, and have a good sense of humor. Attention to detail, good organizational skills, strong technology skills, and proper speaking and writing skills are mandatory.
INTERVIEWING PROCEDURES
Candidates considered a match for the position will be asked to participate in a preliminary telephone interview, followed by a request to complete several brief assessments. Successful candidates will then be invited to our headquarters in King of Prussia, Pennsylvania for a personal interview with the appropriate members of our staff.
PUBLISHING
ASSISTANT
POSITION AVAILABLE
HRDQ
seeks a full-time professional to provide project management, editorial, production,
and administrative support for HRDQs publishing program.
KEY RESPONSIBILITIES
Project Management -Uphold publishing calendar
from project initiation to publication.Maintain editorial project files.Provide editorial reports and updates to internal teams.
Editorial Assist in the
preparation of projects for publication, ensuring consistency, accuracy, and
adherence to HRDQs quality standards. Manage and communicate with external
editorial and production providers including proofreaders and typesetting
services.
Administrative -Manage the
administrative needs of the publishing operation including, but not limited to,
contracts, proposals, manuscripts, department correspondence and the like.
Author Relations -Maintain author and
vendor relationships.
Other -Assist
with the maintenance of HRDQs online assessment platform, including
troubleshooting, client support and project setup.
REQUIREMENTS
Excellent grammatical,
proofreading, written, oral, and organizational skills are necessary.
Candidates must demonstrate an
ability to handle various aspects of publication production simultaneously
in an efficient manner.
Proficient in Microsoft Office
programs including Word, Excel, and PowerPoint.
Applicants
should also have a proven track record of:
Managing multiple projects,
Creative problem solving and
ideation,
Analytical ability,
Ability to pay meticulous
attention to detail, to assess priorities, and to adjust work schedules
appropriately in order to meet deadlines.
Additional consideration for:
previous
experience working in an editorial or production role in publishing,
Experience
in the personnel, training or human resources field,
Familiarity with social media
tools such as Twitter, LinkedIn, Facebook and WordPress.
Familiarity with Microsoft
Access
Advanced
degree.
Applicants must have:
3+ years of related experience,
BA in English, Journalism, or
Communications,
Direct, motivated, mature,
energetic personality,
Enjoyment of big picture and
hands-on application.
Salary and bonus are commensurate with
experience.
INTERVIEWING PROCEDURES
Candidates considered a match for the
position will be asked to participate in a preliminary telephone interview,
followed by a request to complete several brief assessments.Successful candidates will then be invited to
our headquarters in King of Prussia, Pennsylvania for a personal interview with
the appropriate members of our staff.
CLIENT SERVICES REPRESENTATIVE
POSITION AVAILABLE
HRDQ
seeks a full or part-time customer service professional to provide a wide range
of services to clients and sales staff in support of the companys sales
objectives.
KEY
RESPONSIBILITIES
Customer Service Satisfy
client inbound requests via phone, email, and live chat. Accurately enter
client orders. Capture and maintain client information. Proactively address and resolve order, billing
and shipping issues.Provide technical
support for HRDQs online Assessment Center.
Product and Sales
Knowledge and Support With team training and self-study, develop significant
knowledge of products and service offerings to quickly and accurately answer
detailed client questions, confidently cross/up-sell products to maximize
average order size, and uncover sales opportunities for the outbound
representatives.
Administrative
Support Manage and maintain client database.Process customer returns.Follow
up on past due balances by phone and email. Data entry as needed. Assist and coordinate with other departments
as projects require. Other miscellaneous administrative activities.
REQUIREMENTS
Excellent grammatical,
proofreading, written, oral, and organizational skills are necessary.
Candidates must demonstrate an
ability to handle various responsibilities simultaneously in an efficient
manner.
Comfort with technology,
especially internet applications.
Proficiency in Microsoft Office
programs including Word, Excel, and PowerPoint.
Flexibility with work hours
within the traditional work week of 9-5, Monday through Friday.
Applicants should also have a proven track record of:
Ability to pay meticulous
attention to detail and to assess priorities
Providing outstanding customer
service.
Additional
consideration for:
Previous
experience working in a call center,
Experience in the personnel,
training or human resources field,
Experience in sales,
particularly cross-selling and up-selling,
