by Laurie Ribble Libove and the HRDQ Development Team
If you want to make real improvements to communication, it's time to listen up.
Learning to Listen is the communication training tool that will help you to achieve immediate, lasting results. Whether you are looking for an instructor-led program or a self-paced learning option, this combination self-assessment, workbook, has been a trainer favorite for more than 15 years, and was just substantially enhanced! From background information and improved statistical reliability to preparation and facilitation guidelines, the third edition offers everything you need to get up to speed quickly and deliver a successful training experience, including a fully revised, full-color facilitator guide, a participant workbook, new online assessments, a self-study option, support materials, audio-based practice activities, and so much more.
Why is Learning to Listen so effective?
With a focus on both visible and invisible aspects of listening behavior, Learning to Listen evaluates current skill level, shows individuals how to take an active role in the listening process, and then provides ample opportunities for practice and development. The result? Employees who are well equipped to handle customer complaints, negotiate contracts, perform as team members, and lead departments. And that translates into a competitive advantage for your organization.