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Training tools for developing great people skills.

Navigating Difficult Conversations: Deliver Your Message with Poise, Empathy, and Resolve

Navigating Difficult Conversations: Deliver Your Message with Poise, Empathy, and Resolve
Price:$695.00
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Item ID:2750E1NDC
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by Janis Fisher Chan

Most managers and team leaders will not readily welcome the task of having to let an employee go or provide them with a negative performance review. These are just a couple of examples of those difficult conversations which are an unavoidable and recurring instance in the workplace. Despite their compelling presence, they donít have to be feared or dreaded–they can be handled in such a way that increases self-confidence and encourages an environment of positivity.

Navigating Difficult Conversations introduces participants to a seven-stage process for taking control in these situations and minimizing negative backlash to effect an environment of reduced stress, increased trust, improved relationships, and higher productivity. With realistic examples and role-playing activities, this program helps participants as they prepare, carry-out, and close difficult conversations in the most productive manner–leading them to embrace, rather than fear confrontation and produce long-lasting benefits for both the employee and organization.

Available as classroom training and as a self-study e-learning program, Navigating Difficult Conversations is part of the Reproducible Training Library, a full suite of unlimited-use content that's downloadable, customizable, and reproducible. Easy to edit in both Microsoft Word and PowerPoint files, this training solution is an affordable, one-time purchase and yours to reproduce as needed.

Get the BEST DEAL by purchasing this product as part of the Ultimate Collection. Huge savings on all the soft-skills training you'll ever need!

Extended Description

Learning Outcomes:

  • Understand the nature of difficult conversations and what it takes to handle them.
  • Identify the seven stages of handling difficult conversations.
  • Use empathy in a way that minimizes negative responses and strengthens relationships.
  • Apply best practices for preparing, initiating, and delivering the conversation.
  • Discover how to generate solutions and bring the conversation to a close.

Program Contents:

  • What Conversations are Difficult?
  • What Does it Take to Handle a Difficult Conversation?
  • Stages of a Difficult Conversation
  • Preparing for a Difficult Conversation
  • Getting the Conversation Started
  • Carrying Out the Conversation

Classroom Version

  • 4 hours / Half Day
  • Includes Instructor Guide, Participant Guide, PowerPoint presentation, Course Overview, Learning Summary, and Course Evaluation
  • Also Included: Action Plan and Test Your Knowledge

e-Learning Version

  • Approx. 30 minutes
  • Includes PowerPoint presentation
  • Also Included: Quizzes and Case Study

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