by Janis Fisher Chan
Most managers and team leaders will not readily welcome the task of having
to let an employee go or provide them with a negative performance review. These
are just a couple of examples of those difficult conversations which are an
unavoidable and recurring instance in the workplace. Despite their compelling
presence, they donít have to be feared or dreaded–they can be handled in such a
way that increases self-confidence and encourages an environment of positivity.
Navigating Difficult Conversations introduces participants to a
seven-stage process for taking control in these situations and minimizing
negative backlash to effect an environment of reduced stress, increased trust,
improved relationships, and higher productivity. With realistic examples and
role-playing activities, this program helps participants as they prepare,
carry-out, and close difficult conversations in the most productive
manner–leading them to embrace, rather than fear confrontation and produce
long-lasting benefits for both the employee and organization.
Available as classroom training and as a self-study e-learning
program, Navigating Difficult Conversations is part of the
Reproducible Training Library, a full suite of unlimited-use
content that's downloadable, customizable, and reproducible. Easy to edit in
both Microsoft Word and PowerPoint files, this training solution is an
affordable, one-time purchase and yours to reproduce as needed.
Get the BEST DEAL by purchasing this product as
part of the Ultimate Collection. Huge
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- Understand the nature of difficult conversations and what it takes to
- Identify the seven stages of handling difficult conversations.
- Use empathy in a way that minimizes negative responses and strengthens
- Apply best practices for preparing, initiating, and delivering the
- Discover how to generate solutions and bring the conversation to a
- What Conversations are Difficult?
- What Does it Take to Handle a Difficult Conversation?
- Stages of a Difficult Conversation
- Preparing for a Difficult Conversation
- Getting the Conversation Started
- Carrying Out the Conversation
- 4 hours / Half Day
- Includes Instructor Guide, Participant Guide, PowerPoint
presentation, Course Overview, Learning Summary, and Course
- Also Included: Action Plan and Test Your Knowledge
- Approx. 30 minutes
- Includes PowerPoint presentation
- Also Included: Quizzes and Case Study