Quantity Discounts
Quantity discounts start at 50 units per order, as follows: 50-299 = 5% discount, 300-599 = 10% discount, 600+ = 15% discount. Titles cannot be combined to achieve quantity discount. Discounts are calculated automatically at checkout.
Delivery
We ship all packages using FedEx service. Most orders ship the same day they are placed, but expect that your order placed today will be shipped on the next business day subject to availability. All shipments are FOB Broomall, Pennsylvania, USA. Items ordered together are not always shipped together. We typically ship FedEx air shipments with a required signature for delivery.
Payment Terms
We accept credit cards from Visa, MasterCard, American Express, and Discover. Your credit card will be charged at check out. State sales tax of 6% is collected on all shipments to Pennsylvania. Our Taxpayer ID is 23-2039609.
Taxes
HRDQ collects state tax for orders shipped to addresses in
Pennsylvania, USA. If you are exempt from PA state tax, please
contact
us so we may set up your account before you place your first order.
Returns
We're sorry if our products did not meet your needs or expectations. Our return policy is 30 days from the date of invoice. You'll receive a full credit or refund less shipping and handling. Because we are continually updating our products, at our discretion we may not accept orders after 30 days or a restocking charge of 15% may be deducted from your refund.
To ensure the fastest processing of your return, please use our RMA system by logging into your account and follow each step in this quick process:
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Select "Review" for the order you wish to return.
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Click the "Add New RMA" button.
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Enter the quantity of any items you wish to return.
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Enter the reason for the return.
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Choose refund or credit.
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Add any additional comments.
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Click "Save RMA".
HRDQ will review your RMA and provide a response within one business day. Once approved, you can pack up your items and return them to our warehouse. Note that all products must arrive at our warehouse in unused, resalable condition, so please pack them carefully. We recommend you ship returns by traceable means and insured for the value of your order. Note that some products, such as software, downloads, and other product, may not be returnable.
Ordering By Mail or Fax
If you would like to order by mail or fax, you can download our PDF order form.
International Orders
We welcome international orders. Most international orders are shipped using FedEx from our warehouse in Pennsylvania. As appropriate, your order may be shipped from one our distribution partners to reduce delivery time and cost as well as taxes. Pricing is based on U.S. funds only. Free shipping or discounted shipping promotions are not applicable to international orders. Additional taxes, tariffs, or shipping/handling expenses are the responsibility of the customer.
Other questions? Send us an email message!
