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When Clients Weren’t Heard, It Took 'Learning to Listen' to Hear Them

Posted by on 12/12/2017 to Communication
When Clients Weren’t Heard, It Took 'Learning to Listen' to Hear Them
Listening is an integral part of the success (or failure) of communication in the workplace. This became apparent to one large company of about 34,000 employees that needed to address a number of complaints about its compensation-benefits department

How 'What's My Communication Style' Fixed a Broken Team

Posted by on 11/21/2017 to Communication
How 'What's My Communication Style' Fixed a Broken Team
The human resources manager of a large company contacted me when her department experienced an influx of complaints coming from the firm's administrative team. The HR manager suspected that the complaints, which were mostly interpersonal in nature, were the result of recent organizational changes.

Communication Derailed

Posted by on 9/27/2017 to Communication
Communication Derailed
Communication Derailed, HRDQ’s popular interactive communication training game provides a powerful demonstration of communication’s impact in the workplace and teaches the necessary skills for effective communication.

Why Do You Hit it Off with Some People, but Not Others?

Posted by on 8/4/2017 to Communication
Why Do You Hit it Off with Some People, but Not Others?
It may be that you have different Neurolinguistic styles. While we all use our senses, everyone has an unconscious lean towards one channel over another. This is called Neurolinguistic Programming or NLP. We don’t just use this preference when taking in information, it also influences the way we organize it in our heads, and how we communicate that sensory information to others around us.

How to Become a Model Listener

Posted by on 6/27/2017 to Communication
How to Become a Model Listener
Have you heard? Effective listening skills are the foundation for better communication, decision making, and teamwork, as well as reduced absenteeism, turnover, and conflict. Yet studies show people remember only half of what they hear, even moments after they’ve heard it. That’s because listening and hearing are not one and the same. And while we may be born with the ability to hear, the ability to listen is a skill that must be developed.