The Customer Service Commitment Facilitator Set is designed to help individuals understand how much "service excellence" is offered to the customer. The level of service excellence they offer and that is offered by the organization as a whole are assessed. With more than 20 assessments in the series, you can create a great solution for almost any training need. Each learning profile takes about 20 minutes to complete, and includes both general interpretation information, and developmental feedback. Each facilitator's guide includes an entire 1 to 2 hour feedback workshop session, extensive coaching tips, and action plan templates.
How It Works
The Customer Service Commitment Profile is a competency-based diagnostic instrument to help individuals determine their ability to provide excellent customer service. To do this, the instrument breaks the subject down into six key competencies (service leadership, vision, and commitment; feedback and voice of the customer; establishing service standards; empowering people to serve the customer; customer serving processes and systems; and rewards and recognition for service excellence) for customer service. Each competency area uses eight questions to assess current overall competence for a profile total of 48 questions.
Assessment or workshopDimensions
- Service leadership, vision, and commitment
- Feedback and voice of the customer
- Establishing service standards
- Empowering people to serve the customer
- Customer serving processes and systems
- Rewards and recognition for service excellence
The Customer Service Commitment Profile can be broken down into either a 1 to 2 hour presentation, half day workshop, or 1 to 2 day program
What to Order
Order one facilitator set per facilitator and one assessment per participant.
Jon Warner, Ph.D. is a Los Angeles-based executive coach and management consultant with extensive expertise in organizational development, change management and business optimization. has a degree in philosophy, an MBA, and a Ph.D. in organizational psychology.