Street smarts. Book smarts. Common sense. There are many ways to define one’s intelligence. However, one thing that pays high dividends from the entry-level mail sorter to the chairman of the board is emotional intelligence, the capacity to identify, use, comprehend, and manage our emotions in such a way that we can positively function in stressful situations. Emotional intelligence is a lens used to assess and act upon problems, people, past decisions, and future opportunities. By understanding our emotions - what causes them, how we show them, and what effect they have on ourselves and others - we can make better decisions about how we interact with those around us. Developing emotional intelligence skills, the ability to use our emotions in order to optimize professional and personal success, is important for everyone.
In both our personal and business lives, we are often presented with choices without a lot of time to process. Emotional intelligence skills can help a person feel and own those emotions, avoiding a hasty reaction and giving way to more thoughtful, calculated decisions that will benefit all involved.
Unfortunately, none of this happens in a vacuum. Finding what emotion seems to be controlling you is difficult when someone's screaming in your ear, demanding your attention, and challenging your choices. Another benefit of developing your emotional intelligence skills is the ability to read those around you. You will see your reflection in the faces and decisions of your colleagues and associates, and you will process their needs, concerns and feelings more efficiently and productively.
Consider adding emotional intelligence training to your organization. An assessment can be used to quickly identify emotional intelligence levels and provide a framework for discussion and growth. Emotional intelligence training can also be a powerful complement to address leadership development, team building, and communication effectiveness.
From new hires to senior managers, anyone can further develop their emotional intelligence and improve their performance. Think of your emotional intelligence as more than a measure of potential and performance, but a tool you can use for true personal development. A high level of emotional intelligence will help develop the integral relationships that lead to a positive, constructive working environment.