Learning to Listen (Open Sesame Courseware)
by Laurie Ribble Libove and the HRDQ Development Team
Learning to Listen is the communication training tool that will help you to achieve immediate, lasting results. With a focus on both visible and invisible aspects of listening behavior, Learning to Listen evaluates current skill level, shows individuals how to take an active role in the listening process, and then provides ample opportunities for practice and development. The result? Employees who are well equipped to handle customer complaints, negotiate contracts, perform as team members, and lead departments. And that translates into a competitive advantage for your organization. Learning to Listen is appropriate for all individuals, but it's especially useful for supervisors, managers, customer service representatives, sales professionals, consultants, negotiators, and anyone who spends a significant amount of time in a listening role.