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Becoming A Customer Service Star

Everyone has a favorite customer service story, but few people can identify the specific behaviors that will result in outstanding service. With Becoming a Customer Service Star, employees and managers evaluate their behavior in 5 critical service areas, examine their attitudes about service, and learn ways to boost their customer service performance.

Item ID:0701-SKU
Becoming a Customer Service Star - Third Edition
by Bruce R. Matza

Don’t just talk about providing better customer service – make it a reality!

Becoming a Customer Service Star helps both employees and managers examine their attitudes about customer service in five critical areas:
  • Having a positive attitude toward customers
  • Encouraging customer feedback
  • Responding to customer problems
  • Developing repeat relationships
  • Seeking to exceed customer expectations

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