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1 Hour or Less
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> Becoming A Customer Service Star ONLINE - Free Test Drive
Instant access to the single use assessment
Becoming A Customer Service Star ONLINE - Free Test Drive
Instant access to the self-study version
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OLA Portal Code
ACCT RPT - Topic
ACCT RPT - Code
ACCT RPT - Title
Customer Svc Star
ACCT RP - Suffix
How It Works
About the Authors
This product provides you with instant access to a single use of this assessment for self-study or evaluation purposes. Upon completing your order, you will receive an email with a link to take the assessment, followed by a second email providing access to your report.
If you need to administer this assessment for multiple learners, please
for more information.
This product includes 1 credit for a single use of this online assessment.
Learn more about this assessment
Full color report
How It Works
The assessment can be used to measure individual performance, build a service team, or identify changes needed in policies or operating procedures. Becoming a Customer Service Star is appropriate for anyone who has contact with customers.
Create a profile of individual customer service strengths and weaknesses
Recognize the opportunities to improve customer service and retention
Identify an individual action plan to enhance service in the five key areas
Assessment and workshop
What to Order
Order one self assessment per individual and one facilitator guide per facilitator.
Bruce R. Matza
is an expert in executive leadership, staff and customer retention and customer service. He has more than 35 years of experience with many brands and is the author and creator of Becoming a Customer Service Star, which was originally designed for Walt Disney World. He is a well-known speaker, seminar leader and facilitator. He serves as a strategic planning facilitator and advisor.
Products Available For This Title:
Becoming A Customer Service Star - Facilitator Set
Becoming A Customer Service Star - Starter Kit
Becoming A Customer Service Star - Self Assessment (Print Version)
Becoming A Customer Service Star - Online Assessment
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