Becoming A Customer Service Star - Starter Kit

Becoming A Customer Service Star - Starter Kit

Includes: Facilitator Set (within that are Sample Assessments (Paper, Online, and Online Self-Study) PLUS 6 Print Self Assessments at a special price.

Price: $289.50
In Stock
Item ID:0701E3SK
Includes facilitator guide and six print self assessments.  

Facilitator Guide contents:   

  • Administrative guidelines 
  • Background information 
  • Sample training design 
  • Blank training outline 
  • Sample copy of re-formatted Self Assessment
  • CD-ROM containing reproducible content 
  • Microsoft PowerPoint presentation 
  • Certificate of achievement template 
  • Training evaluation template 
  • Overhead transparency masters: tear-out pages from the back of the facilitator set that you can copy to create your own overhead materials
  • Convenient 3-ring binder format

Self Assessment contents:   

  • Assessment   
  • Pressure-sensitive response form  
  • Interpretive information  
  • Action planning  

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