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Customer Service Skills Profile

Employees can rate themselves in seven competency areas widely considered to be critical to the ability to provide exemplary service.

Item ID:0711-SKU
Customer Service Skills Profile
by Dr. Jon Warner

The easy-to-use Customer Service Skills Profile assessment solves one of your biggest headaches in customer service - ensuring consistency in your staff's performance - by giving employees a clear picture of their unique strengths and areas they need to work on, and the motivation to acquire the skills of an all-around good customer service giver.

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