Dealing with the Irate Customer DVD - Spanish

Dealing with the Irate Customer DVD - Spanish

Angry customers can take their toll on employees, to the point where it can be easy to lose perspective. In this updated version of the classic training video, a frustrated employee receives advice from his coworkers on how to better handle difficult customers.

Price: $199.00
In Stock
Item ID:4102E1DIC-S
Dealing with the Irate Customer
Duration: 21 minutes

Angry customers can take their toll on employees, to the point where it can be easy to lose perspective. In this updated version of the classic training video, a frustrated employee receives advice from his coworkers on how to better handle difficult customers. When a kind greeting and an ounce of respect aren't enough, the techniques presented here can keep a situation from getting out of control. Rather than taking the matter personally, employees learn that they're in a position to solve problems and possibly even make someone's day a little bit brighter.

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