Influencing with Assertive Communication - 2nd Edition
by Deb Topka, Kate Wartchow Earle, and the HRDQ Development Team
Every day we communicate with the goal of influencing others. Amidst a gamut of situations, we use a variety of communication strategies to help achieve that influence – expressed through our choice of verbal and nonverbal behaviors. Through Influencing with Assertive Communication, individuals learn what it takes to express themselves directly and honestly, while acknowledging and respecting the rights of others. With new knowledge of the benefits of assertive communication and increased confidence in their abilities, participants are prepared to apply their influencing skills to workplace situations.