Learning to Listen 3ed - Facilitator Set

Learning to Listen 3ed - Facilitator Set

Extensively revised, the new facilitator guide makes preparation a snap with updated references, improved statistical analysis using current normative data, background information, step-by-step half-day workshop guidelines, and a skill-development module. Also includes sample participant materials, a Poster and HRDQue Card displaying the 3-part listening model, as well as a flash drive containing facilitator support resources and a Microsoft PowerPoint presentation.

Price: $239.75
In Stock
Item ID:0149E3FG
Learning to Listen is a communication assessment and soft-skills training program that measures both visible and invisible listening skills. This listening skills test helps individuals to develop their strengths and improve upon their weaknesses so they are better equipped to handle customer complaints, negotiate contracts, manage teams, and more. Learning to Listen is a great foundation for any communication skills training program.

The Facilitator Set provides everything you will need to hold a successful Learning to Listen training workshop. Each Facilitator Set includes:

  • The Learning to Listen Third Edition Facilitator Guide
    • Comprehensive background information
    • Instructions for administering the assessment
    • Step-by-step workshop guidelines
    • A skill-development module
    • Practice activities
  • Sample Participant Materials
    • Paper assessment
    • Online assessment
    • Online self-study assessment
    • HRDQue Card
  • Participant Workbook
  • Reusable Wall Poster
  • USB Flash Drive
    • Facilitator support materials
    • Microsoft PowerPoint presentation
Please Note: Trainer certification is not required to administer the assessment or facilitate the workshop. Order one Facilitator Set per trainer.

Facilitator Guide Table of Contents:

  1. Introduction
  2. Program Overview
  3. What to Do First
  4. The Importance of Listening Skills at Work
  5. A Definition of Listening
  6. Barriers to Listening
  7. The Listening Model
  8. The Dimensions of Listening
  9. References
  10. Administering the Assessment
  11. Scoring and Charting the Assessment
  12. Understanding the 30 Statements
  13. Technical Development
  14. Preparation
  15. Workshop at a Glance
  16. Module 1: Understanding Listening
  17. Module 1: Practicing Effective Listening
  18. Module 3: Development Planning
  19. Module 4: Putting It All Together
  20. Appendix

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