The Learning to Listen self-assessment is available in both online and printed formats. Using one-on-one conversations as a frame of reference, individuals respond to a series of 30 statements, choosing from a five-point scale of "almost always" to "almost never." Results reveal an overall listening effectiveness score as well as subscores in three dimensions: staying focused, capturing the message, and helping the speaker. The inventory takes approximately ten minutes to complete and we recommend you allow about an hour for the interpretation of results.
In addition to the self-assessment, the Learning to Listen facilitator set includes all the tools you need to lead a half-day session. The third edition also offers online assessment options for both individual users and self-study learning that feature a personalized, comprehensive interpretation of results plus the listening model, a review of responses, and development exercises to help improve performance.
Uses and Applications
Learning to Listen is appropriate for all individuals, but it's especially useful for supervisors, managers, customer service representatives, sales professionals, consultants, negotiators, and anyone who spends a significant amount of time in a listening role. It can be used as a stand-alone communication assessment, the centerpiece of a soft-skills training program, or part of a more comprehensive curriculum on topics such as:
- Performance coaching
- Customer service
- Needs assessment
- Selling skills
- Giving and receiving feedback
- Determine listening effectiveness in three dimensions
- Explore the visible and invisible aspects of listening
- Learn what it takes both physically and mentally to listen
- Understand common barriers to effective listening
- Create a plan to put new skills into immediate action